The Austin Police Department has partnered with Versaterm Public Safety’s Case Service to launch a new non-emergency online reporting system via ireportaustin.com.
According to APD, Case Service is an artificial intelligence assistant that instantly communicates with community members through voice, mobile, web, and text. The AI assistant conducts a full interview with the person filing a report and provides key information to the police department. The report will then be added to the department’s official offense report database within hours, or a similar timeframe it may take a police officer to do the same.
To file a report online, the following guidelines must be met:
• No immediate danger to people or property
• The suspect is no longer on-scene
• The reporting party must be 17 years old or older and have a valid email address
The online system accepts the following report types:
• Assault (minor or no injury, excluding domestic violence)
• Threats (excluding domestic violence)
• Burglary that does not involve fire/arson
• Theft (excluding prescriptions, firearms, explosives, vehicle license plates, and motor vehicles of any kind)
• Lost or missing property (excluding narcotic prescription medication, vehicle license plates, and firearms)
• Damaged property or Graffiti
• Fraud
• Harassment
• Counterfeiting or Forgery
• Identity theft
• Illegal use of a credit or debit card
• Minor, non-criminal child custody issues for documentation only
• Trespassing (suspect no longer on scene)
• Shoplifting reports
Once a report is submitted, a confirmation will be sent via email with the assigned case number.
