The Texas Department of Public Safety’s (DPS) Driver License offices reopened for regular business hours statewide on Monday, Sept. 11, 2023, following the closure caused by the system upgrade.
Over the Labor Day weekend, the Driver License Division began upgrading the DL system as part of its State-to-State (S2S) implementation plan. All offices closed on Friday, Sept. 1, and were scheduled to reopen on Tuesday, Sept. 5. However, despite prior testing, a capacity issue caused by the upgrade overloaded the system and services became unavailable throughout the week.
Offices will be extending hours in high-volume areas in order to accommodate rebooked appointments in the short-term.
Anyone who had an appointment that was cancelled Sept. 5-8 and has not yet been rebooked is asked to email CUSTOMERSERVICEDL@dps.texas.gov and include your name and preferred DL office for assistance.
